Top Pet Shop Information

About Us Top Pet Shop is a family owned online pet supplies outlet run by animal lovers. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at

Sales@toppetshop.co.uk.

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. Our ordering system ensures all details provided by the customer are securely encrypted.

We accept all major credit cards.

We also accept telephone orders should you prefer personal contact

01708 726726

Shipping And Handling Items up to 1 kg are shipped via Royal Mail First Class Post - Items 1kg and over are shipped via courier. A set price of £3.08 is added to cover all P&P costs for the TOTAL order. Overseas orders are accepted subject to revised P&P charges

Delivery Schedule Orders are usually despatched next working day - we will notify you if there is an unforeseen delay

Back Orders In the unlikely event your order cannot be fulfilled, we will contact you and offer you a alternative item or a full refund.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction.

All of our products come with full manufacturers gaurantee.

We comply fully with the E-Commerce Directive 2002 covering distance selling. www.consumerdirect.gov.uk

This does not affect your statutory rights as a consumer.

Reaching Us If you need to reach us, please email us on

sales@toppetshop.co.uk.

Alternatively you are welcome to write to us at

Top Pet Shop, The Greenhouse, Chase Cross Road, Collier Row, Essex. RM5 3RP

Privacy Policy Toppetshop.co.uk do not disclose buyers information to third parties. Cookies are used on this shopping site, but ONLY to keep track of the contents of your shopping cart once you have selected an item, and to remember non sensitive information for your convenience.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy All goods are covered by the manufacturers guarantee.

Simply send the faulty item back to us at:

Top Pet Shop, The Greenhouse, Chase Cross Road, Collier Row, Essex RM5 3RP

When the item will be refunded, repaired or replaced according to manafacturers policy.

This does not affect your statutary rights as laid down by the Consumer Protection (Distance Selling) Regulations 2002 full details of which can be found at www.consumerdirect.gov.uk

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Toppetshop.co.uk - Quality, affordable products for your pet.